the washing machine repairman said he'd be there at 10am and it's just coming up to 2pm.

you need to find his telephone number, but typically it's on the email confirmation and the broadband has gone down and the unhelpful helpline said it wouldn't be back on all day.

now your mother has called asking if you could pick up her urgent prescription because her next-door neighbour, who usually collects it, broke her hip in a fall.

but, of course, you cannot leave the house as if you do; heaven only knows when the repairmand will actually come.

tell you what, why don't you go and take a nice, hot shower to calm yourself down (earing this cap, obviously)?

no hot water? looks like a boiler problem. no worry, the washing machine repairman's brother is a plumber. maybe he's a bit more reliable.